Refund Policy
At Secure Forms, we believe in providing value and security to all our customers. That’s why we stand behind our product with a 7-Day Money Back Guarantee. If for any reason you’re not satisfied with our service during this period, you can request a full refund. However, there are a few important details to note:
1. Account Cancellation
Once a refund is processed, your Secure Forms account will be canceled immediately. This ensures that you won’t be charged further and that our services are no longer accessible.
2. Form Submission Archiving
To maintain compliance with our security and privacy protocols, all form submissions made while using Secure Forms will be archived in our system. While these records will remain encrypted and secure, you will no longer have access to the submitted data through your account. We strongly recommend exporting all necessary data before initiating a refund request.
Why is this policy important?
We’ve designed our refund policy to be straightforward and fair while prioritizing the security of sensitive information collected through our encrypted and HIPAA-compliant forms. Whether you’re a small business or a healthcare provider, we want you to feel confident in your investment.
Steps to Request a Refund
- Email support@clikitnow.com or open up a live chat and inform us you’d like to cancel your account
- We will ask for your name, email & your license ID.
- Your license ID is found by clicking on the Account tab under the Secure Forms Plugin
- We will ask for your name, email & your license ID.
FAQs About Refunds
What happens to my data if I cancel before requesting a refund?
You are required to download your form submissions onto your device before cancellation. Once your account is canceled, you will lose direct access to this data.
Can I reactivate my account after a refund?
If you decide to return to Secure Forms after a refund, you can create a new account and subscribe to one of our plans. However, previously archived submissions will not be restored to your new account.
Are there any limitations on the 7-Day Money Back Guarantee?
The guarantee is applicable only for the first 7 days after your initial purchase or subscription renewal. Refunds requested after this window may not be processed.
By ensuring our refund process is transparent and secure, we aim to provide peace of mind alongside industry-leading form security solutions.
