Terms of Service & Privacy Policy

Introduction

These Terms of Use (“Terms”) apply to all users of the Secure Forms by ClikIT WordPress plugin (the “plugin”), and to all parties who visit the Secure Forms by ClikIT website (“Website”) at clikitnow.com/secure-forms. As used in these Terms, “You” and “you” includes all such parties, whether they are acting on their own behalf, or on behalf of or as part of a company or other entity.

By visiting the Website or using the Platform, you are representing and affirming that you have read, understand, and agreed that you are bound by these Terms, and of legal age to accept and agree to these Terms. If you do not agree to these Terms, you are not permitted to use the Secure Forms by ClikIT Platform.

The terms “we”, “us” and “our” used below refer to Secure Forms by ClikIT.

If you are an enterprise user or you obtained a subscription or right to use the Platform from a third party authorized to do so by Secure Forms by ClikIT, these terms do not apply to you.

1. Who May Use the Platform / Subscriptions

Except for our free Starter version of the Secure Forms by ClikIT Platform, your right to use the Platform depends on you timely paying the required fees. Bronze, Silver and Gold users obtain a subscription to use the Platform once they pay; free/Starter users obtain no subscription but may still use the Platform. All users must comply with these terms.

You agree to use the Platform only as permitted in these Terms.

2. Things You May Not Do Regarding the Platform

You accept and assume sole responsibility for your use of the Platform.

You may not share your log-in info/credentials or otherwise allow anyone else to use them to access the Platform.

You agree that you will always comply with all applicable laws in connection with your use of the Platform. This means not violating any applicable law, legal right or protection, including but not limited to third parties’ privacy rights and intellectual property rights.

The Platform may NOT be used for, or in connection with any of the following, any or all of which may result in your account being temporarily suspended or permanently terminated, at our sole discretion:

Email solicitation, Mass Emailing, Spamming, Phishing, and the like
Violating anyone’s privacy rights
Financial/monetary fraud or schemes
Computer fraud or other computer crimes
Defamation, discrimination, or harassment
Funding, encouraging, or facilitating any criminal or other illegal activities
Promoting, encouraging, or requesting any form of violence or harm to anyone
Collecting any of the following: credit card information, highly-sensitive information such as log-in credentials for other sites or platforms
Forms that include fields for the submitter to provide the personal information of any third party where the submitter does not have the permission of the third party to provide such information
Promoting products or services on social media platforms or other websites where such actions violate the terms of use or community guidelines of such platforms or websites
Including a third party’s copyrighted or trademarked content or trade secrets in your form(s) without that party’s permission
Encouraging violence, bullying, or harm to others
Gathering, collecting, or asking for or suggesting that form submitters provide pornographic or sexually explicit content, or promoting or encouraging prostitution or other activities involving the exchange of sexual services as part of any transaction
Any other activity prohibited under these Terms or under applicable law

You agree that we have the absolute and unconditional right to remove any form that we believe is being or has been used or offered in connection with any of the above prohibited purposes or activities, or that we believe may be construed by others as doing any of these things. In cases where we remove a form, we may at our sole discretion also disable your access to any past or future submissions to such forms.

You and your agents hereby forever release Secure Forms by ClikIT from any and all responsibility for any and all wrongs and violations of our terms or of the law committed by you relating to your use of the Platform.

You agree not to reproduce, duplicate, reverse engineer, copy, sell, resell, or exploit for any commercial purposes the Platform or any portion thereof or the offer or sell the right to use the Platform.

3. Forms and Submissions

You accept and have sole responsibility for the forms, tables, submission pages, and other content that you create or that is generated as you use the Platform. When you make such content “public”, or set your account settings to allow the content to become public, or you don’t change a default setting that would allow a form, a table or other content that is generated as you use the Platform to be made public, you acknowledge and agree that the content will in fact be available to the public on our websites. By allowing such content to become public, you grant Secure Forms by ClikIT a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display such content on our websites. Of course, you may choose to apply settings to your account to make or keep forms private.

You agree that you will not assert any copyright claim or other intellectual property claims or rights in forms you build or create using the Platform against Secure Forms by ClikIT, and that you waive any such legal claims against Secure Forms by ClikIT relating to such forms. This includes whole forms and parts of such forms. You acknowledge and agree that Secure Forms by ClikIT may display your forms on our websites and platforms, and that we may use your forms for the purposes of improving the form builder, for learning about how you and other people use, build, and create and submit forms, for teaching our staff, systems, and products about such matters, and for other purposes.

4. Account Creation & Security

You must provide a valid email address and any other information requested in order to fully complete the signup process and create a login. You may only create a separate login for as many Users as your current Secure Forms by ClikIT plan allows. The sharing of your Secure Forms by ClikIT Account login credentials is strictly prohibited. You are responsible for maintaining the security of each User’s account, username and password and for ensuring that each User associated with your Secure Forms by ClikIT Account complies with these Terms. You may not access the Secure Forms by ClikIT Platform through automated methods, such as using bots or computer code to call or ping the Platform or our website. If you require a multi-user plan, please contact Secure Forms by ClikIT Enterprise for assistance.

5. Payments, Renewals, etc

A. Payments. We charge sales taxes on subscriptions where we are required to do so under applicable law. No other taxes will be charged. You are responsible for payment of any and all taxes, levies, and duties, including any sale or value-added taxes and similar taxes and duties, that may be imposed on you by any governing authority in any jurisdiction in connection with your subscription.

Secure Forms by ClikIT offers payments through third-party payment processors. By making payments to us for Secure Forms by ClikIT services, you indicate that you have reviewed these Terms and the privacy policy of the payment processor that processes your payment to us.

If you use a credit card to pay for your Secure Forms by ClikIT subscription, you represent and warrant that the credit card information you provide is correct and that you will promptly notify us of any changes to such credit card information. You agree that if your credit card payment cannot be processed for any reason, Secure Forms by ClikIT may suspend or cancel your Secure Forms by ClikIT subscription.

B. Automatic Renewal. For subscriptions, you will be billed in advance on a recurring, periodic basis. Your Secure Forms by ClikIT subscription will automatically renew at the end of each billing cycle until you cancel your subscription or you downgrade to a free/Starter plan – see this page and the Billing section in your Account Settings. You may also send us a request to downgrade to the Starter plan here. Turning off auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued.

C. Upgrades/Downgrades. Upgrading your plan, such as going from a free Starter plan to a Bronze plan, or from Bronze to Silver or Silver to Gold, will add or increase things like the included/allowed number of included forms, submissions, available space, storage, etc. Downgrading your plan will, as of your next billing date, result in a decrease of some or all of those elements and may cause you to lose forms and submissions. You can delete your account entirely by clicking “Delete My Account” on your Account Settings page.

D. 30 Day Money Back Policy. If for any reason you decide to cancel your account within 30 days of your payment made directly to Secure Forms by ClikIT, you are eligible for a refund – please submit your request to the Secure Forms by ClikIT Support Team. If you purchased your Secure Forms by ClikIT subscription through the Google Play app or website, see this page for how to submit your refund request to Google.

Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies – Secure Forms by ClikIT cannot refund payment(s) you made to Apple. To request a refund, please review Apple’s refund process: https://support.apple.com/HT204084.

6. Use of Data

You accept and agree that you have sole responsibility for the information, data, and content (collectively “Data”) you receive or collect from or in the forms that you create or use in connection with the Platform, and for what you do with that Data. You agree that Secure Forms by ClikIT is not responsible for and does not own any of that Data.

You hereby authorize us to access, use and display Data for the purpose of and to the extent necessary to provide the Platform to you, customer support to you, to protect the Data, to protect our online and computer resources from unlawful cyberattacks, and to fulfill our legal obligations.

See our privacy policy for more info on how we gather, use, and disclose personal and private information to which we are given access in connection with our provision and operation of the Platform – including your personal information. We will not modify Data or your personal info, or sell or rent it to any other party.

If you collect personal data in or from the EU or EU residents, you must use the EU Safe Forms feature of Secure Forms by ClikIT Platform.

7. Term and Termination

You are permitted to use the Platform for the period of time for which you have paid us the required fees to use the Platform. You agree that we may immediately and permanently shut off your access to the Platform if you materially breach any provision of this Agreement.

8. No Warranties

THE SERVICES ARE PROVIDED AS-IS. SECURE FORMS BY CLIKIT DISCLAIMS ALL IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Secure Forms by ClikIT is not liable for any loss or damage from your (or your Users’) failure to comply with these Terms. You are solely responsible for all Data posted to your account, and for Data you collect from form submissions, whether or not you personally posted, gathered, or received the Data.

9. Indemnification

You agree that you will defend Secure Forms by ClikIT against claims, including but not limited to lawsuits, brought by third parties against Secure Forms by ClikIT arising out of your forms or your use of the Platform or your use, collection, or disclosure of Data; this includes but is not limited to claims that arise from your violation of these Terms or of the law or of another person or entity’s legal rights or of intellectual property rights such as copyright, trademark, or patent rights. You also agree to indemnify Secure Forms by ClikIT against damages and costs (including reasonable attorneys’ fees and court costs) awarded by a court or other tribunal in favor of the claimant or in settlement of the claim. We will defend and indemnify you against third party lawsuits arising out of Secure Forms by ClikIT’s violation of applicable law, and we reserve the right to settle such claims out of court, at our expense, without your approval.

10. Limitation of Liability

EXCEPT AS IMPERMISSIBLE UNDER LAW, IN NO EVENT SHALL SECURE FORMS BY CLIKIT’S LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED IN THE AGGREGATE THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING WHEN THE CLAIM AROSE.

SECURE FORMS BY CLIKIT ACCEPTS NO LIABILITY FOR THE ACTIONS OF ANY THIRD PARTY YOU ENGAGE OR WORK WITH TO ASSIST OR HELP YOU WITH YOUR USE OF OUR PLATFORM OR FORMS.

“SECURE FORMS BY CLIKIT” AS USED IN THIS SECTION 10 REFERS TO SECURE FORMS BY CLIKIT AND ALL OF ITS RELATED AND AFFILIATED SECURE FORMS BY CLIKIT COMPANIES.

11. Limitation on Types of Damages

EXCEPT IF AND TO THE EXTENT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY OR ALL OF THE FOLLOWING TYPES OF DAMAGES, WHETHER ARISING AT COMMON LAW OR BY STATUTE: DAMAGES FOR LOST PROFITS, LOST TIME, LOST BUSINESS, OR LOST REVENUES, REIMBURSEMENT OF MONIES PAID BY YOU TO THIRD PARTIES TO HELP YOU USE OR LEARN TO USE THE PLATFORM OR TO DEAL WITH REAL OR PERCEIVED ISSUES WITH THE PLATFORM, FOR ANY FORM OF COPYRIGHT OR OTHER INTELLECTUAL PROPERTY DAMAGES ARISING FROM OUR DISPLAY OR USE OF FORMS IN WHOLE OR PART THAT YOU HAVE CREATED USING OUR THE PLATFORM, AS DESCRIBED IN SECTION 10 OF THESE TERMS, OR FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR OUR OPERATION OF THE PLATFORM, EVEN IF YOU HAVE ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING.

THE LIMITATIONS SET FORTH IN THIS SECTION 11 SHALL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH CLAIMS ARE BROUGHT.

12. Other Provisions

A. Modifications To the Platform. Secure Forms by ClikIT reserves the right to modify the Platform, and to stop offering the Platform, with or without notice to you. We always endeavor to improve the Platform, but we do not warrant or guarantee that any particular features or functionality will always be available during the term of your use of the Platform. Secure Forms by ClikIT shall not be liable to you or any third party for any such modifications or changes.

B. Email Delivery of Submissions. When a third party submits one of Your forms, by default we will send you an email notification to the email address we have on file for you. Due to issues with the internet and your connection to it and the like, we cannot guarantee your actual receipt of such notifications. We recommend installing Secure Forms by ClikIT mobile apps for iPhone, Apple Watch, or Android, and checking your account daily to make sure You do not miss any such notifications.

C. Form Availability. Secure Forms by ClikIT makes no warranty that forms provided by the Platform or that you create will be available 100% of the time or that they will be error free. You are solely responsible for any issues, problems, or damage you experience because of a mistake or error you make in connection with creating or using a form or the Platform.

D. Other Email Communications. By giving your email address to Secure Forms by ClikIT, you agree to receive occasional administrative, announcements, newsletters, sales, and marketing emails from Secure Forms by ClikIT. You can opt out from these emails by clicking on the “unsubscribe” link at the end of the emails.

E. Trademarks / Use of Secure Forms by ClikIT Links. You may not use or display the Secure Forms by ClikIT trademark or logo without our written permission. If you include a link to a Secure Forms by ClikIT website in your form(s): (a) the link(s) must not suggest or otherwise create the false appearance that Secure Forms by ClikIT is affiliated with any person, entity, or product, or suggest that Secure Forms by ClikIT otherwise endorses, sponsors or is affiliated with any such thing; (b) the appearance, position and other aspects of any Secure Forms by ClikIT links may not be such as to damage or dilute the goodwill associated with the Secure Forms by ClikIT name and trademarks; (c) all links to our websites must “point” to the URL “www.secureforms.com” and not to other pages within the Website; and (d) all links to the our websites, when clicked on from your form(s), must not display the website within a “frame” on the linking website, or any other website.

F. Assignment. You may not assign any or all of your rights or obligations under this Agreement without the prior written consent of Secure Forms by ClikIT. If we do give our consent, you agree to ensure that the assignee agrees in writing to the terms of this Agreement.

G. Relationship of the parties; No Third-Party Beneficiaries. The parties hereto are independent entities. Nothing in this Agreement or any attachment hereto creates or will create any partnership, joint venture, agency, franchise, or employment relationship between the parties. There are no third-party beneficiaries to this Agreement.

H. Choice of Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts of law provisions, and of the United States if the issue is federal in nature. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement.

I. Disputes / Arbitration. The parties agree that all disputes between them shall be finally resolved by binding arbitration before a single neutral arbitrator under the auspices of JAMS (www.jamsadr.com), in San Francisco, CA, or at another JAMS office location if ordered by JAMS or a court of competent jurisdiction; or under the auspices of the ICC (International Court of Arbitration) if the arbitration is filed outside the US in a country in which ICC has offices. Each party shall be entitled to take one deposition of the other party, conducted on a single day, lasting no more than eight hours. Each party shall be entitled to propound one set of document demands to the other party, consisting of no more than ten categories of documents, with no sub-parts. No other forms of discovery shall be allowed. The arbitrator shall give a written opinion stating the factual basis and legal reasoning for their decision. An arbitration award shall be enforceable in a court of competent jurisdiction. The parties agree that neither of them shall make a claim or demand in any arbitration between them for any form of injunctive relief or for the defense or indemnification or holding harmless of a party. In the event that a court or arbitrator of competent jurisdiction determines or rules that the dispute shall be decided in court rather than through arbitration, and for all non-arbitrable disputes, THE PARTIES HEREBY VOLUNTARILY WAIVE A TRIAL BY JURY OF ALL CLAIMS, CAUSES OF ACTION, AND DEFENSES.

J. Limitations Period. The parties agree that no claim shall be initiated or filed against the other party more than one year after the cause of action arises.

K. Manner of Giving Notice. Notices regarding this Agreement shall be in writing and addressed to us to [email protected].

L. Force Majeure. Secure Forms by ClikIT shall not be liable to you for any delay or failure to perform hereunder (excluding payment obligations which may be delayed but not excused) due to circumstances our party’s reasonable control, including acts of God, acts of government, pandemic, flood, fire, earthquakes, civil unrest, acts of terror, labor strikes, service disruptions involving hardware, software or power systems not within such party’s reasonable control, and denial of service attacks.

M. Entire Agreement. This Agreement, together with the Attachments hereto, represents the entire agreement of the parties concerning the subject matter thereof and is intended to be the final expression of their parties’ agreement and intent. This Agreement supersedes all prior and contemporaneous agreements, proposals, and representations, whether written or oral. The parties agree that any terms or conditions stated or referenced in or on a document or documents other than this Agreement that contradict this Agreement are null and void. No amendment, addendum, or other document the intent of which is to add to or otherwise modify the Agreement, or waiver of any provision of the Agreement, shall be effective unless in writing and signed by both parties.

N. Severability; Construing; Counterparts. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in effect. The parties expressly agree that this Agreement shall not be construed against either party as the drafter. This Agreement may be executed in counterparts.

O. Effect of Termination. Upon the expiration of your subscription, or termination of this Agreement for any reason, you agree to cease all access to and use of the Secure Forms by ClikIT Platform. Any termination will not affect your obligations to us under this Agreement (including, without limitation, payments, ownership, indemnification and limitation of liability) which are intended to survive such suspension or termination. We will be entitled to discontinue the hosting of your forms and Data, and to delete Data pursuant to our internal policies.

P. Modifications To Terms. Secure Forms by ClikIT may, in its sole and absolute discretion, modify these Terms from time to time. If you object to any such changes, your sole recourse shall be to cease using the Secure Forms by ClikIT Platform. Continued use of the Secure Forms by ClikIT Platform following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Q. Links. You acknowledge, understand, and agree that Secure Forms by ClikIT does not endorse or bear any responsibility for any third party’s website, product, or service that we mention or link to on our website or in connection with the Platform.

R. Contracting Entity / Court Jurisdiction. If you are located in any of the following countries or territories, (i) the contracting Secure Forms by ClikIT entity is Secure Forms by ClikIT Pty Ltd (Australia), located at Suite 3, 26 McDonald Street, Mortlake, NSW 2137: Afghanistan, Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Hong Kong, China, Macao, China, Cook Islands, Fiji, India, Indonesia, Japan, Kiribati, Lao People’s Democratic Republic, Malaysia, Maldives, Marshall Islands, Micronesia (Federated States of), Mongolia, Myanmar, Nauru, Nepal, New Zealand, Pakistan, Palau, Papua New Guinea, Philippines, Republic of Korea, Samoa, Singapore, Solomon Islands, Sri Lanka, Thailand, Timor Leste, Tonga, Tuvalu, Vanuatu, Vietnam, Johnston Island, Kingman Reef, Midway, Palmyra, Wake Island; and (ii) the laws of Australia apply to you.

If you are located in any of the following countries or territories, (i) the contracting Secure Forms by ClikIT entity is Secure Forms by ClikIT Canada Inc., located at 411-150 22nd St. W North, Vancouver BC V7M 3M4 Canada: Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Martin, Sint Maarten, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Tokelau; and (ii) the laws of Canada, and of the province in which you reside, apply to you.

If you are located in the United States or American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands, the contracting Secure Forms by ClikIT entity is Secure Forms by ClikIT Inc., located at 4 Embarcadero Center, Suite 780, San Francisco, CA 94111, USA, and the laws of California, United States, apply to you.

If you are located in any country or territory not listed above, the contracting Secure Forms by ClikIT entity is Secure Forms by ClikIT Ltd, located at 3 Albert Mews, Albert Road, London, N4 3RD, UK, company number 12668839, and the laws of the United Kingdom and Wales apply to you.

In these terms, references to “Secure Forms by ClikIT”, “we”, “us”, and “our” are references to the applicable Secure Forms by ClikIT contracting entity, as set forth above.

S. No Waiver / Headings / Survival of Terms. The failure of Secure Forms by ClikIT to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavor to give effect to the intentions of Secure Forms by ClikIT and you as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. The section titles in these Terms are for convenience only and have no legal or contractual effect.

Sections 2, 3, and 5-12 of these Terms shall survive and continue to apply notwithstanding a termination or expiration of your subscription or your access or use of the Platform.

T. Third Party Vendors. If, in your use of the Platform, you enable or use services or functionality from third parties not affiliated with Secure Forms by ClikIT, such as integrations, you are giving your consent to the Platform and the third party provider performing all actions deemed necessary for the performance of service including but not exclusive to implementing vendor integration services into a live production environment without any additional authorization by you. Secure Forms by ClikIT makes no warranties or representations whatsoever with regard to any such services, functionality, or merchandise provided by Third Party Vendors.

U. Privacy / Tracking. By visiting the Website and/or using the Platform, you acknowledge that, as stated in our Privacy Policy at www.secureforms.com/privacy, and in our Cookie Policy at www.secureforms.com/cookie-policy/, we use tracking cookies and similar technologies to better understand visitor and user behavior, and you waive any and all claims against us arising out of our use of those technologies.

Questions

If you have any questions about this terms of use, please feel free to contact us. For enterprise inquiries, custom plans, or any specific needs beyond the standard offerings, please contact Secure Forms by ClikIT.

Privacy Policy

Who We Are

ClikIT, LLC provides Secure Forms for WordPress.

This privacy policy applies to all visitors and customers using or accessing any of the websites that we produced and maintain for the services that we provide, including clikitnow.com. It also applies to the WordPress services that we provide as part of ClikIT that use APIs to interact with our servers or the ClikIT site and to human resources data of our employees and contractors.

This policy DOES NOT cover content we host on our servers for our customers as part of Secure Forms. For these sites, the site owner/customer is responsible for publishing its own privacy policy.

ClikIT is a registered LLC in Illinois, USA.

For any privacy-related questions, you can reach us at [email protected]

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Personal Data We Collect

Registered Users

If you create an account on one of our sites, you will be prompted to provide your Email Address.
Your Email Address is stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.
Once an account is created, you must contact us to have it deleted.
Accounts have a numeric User ID and random Username assigned to them when they are created. They cannot be changed.
If you have an account and you log in to a site, we will set up several cookies to save your login information and some of your screen options. The logged-in cookies last for two days, and the screen options cookies last for a year.
If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer.
For users that register on one of our sites, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

Email/Chat/Contact Forms

We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
Customers that email us, use live chat, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives and in our help desk third-party service provider, Front. The Front privacy policy is found here.
We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.

Marketing

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
We use MailChimp. Mailchimp’s privacy policy is found here.
We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Google AdSense & DoubleClick (privacy policy | opt out)
X (privacy policy | opt out)
Facebook (privacy policy | opt out)

Paying Customers

For payment transactions for ClikIT, we use Freemius. Stripe’s privacy policy can be found here.
To comply with accounting and legal requirements, we keep data on financial transactions in the systems above for up to 10 years.

Hosting and API Services

All web servers and hosting are managed by our team on WPMUDEV, Amazon AWS, Cloudways & Cloudflare located in different regions around the world. This includes website hosting, backups, web database, file storage, APIs, and log files. Amazon’s privacy policy can be found here. WPMUDEV privacy policy is found here. Cloudflare’s privacy policy is here.
When connecting your website to Secure Forms by ClikIT, we receive and store information about your site including Domain, IP, and storage usage necessary to run our products.

Your Rights

You can request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to [email protected]. We will respond within a reasonable timeframe, not to exceed one week.

Protecting Your Data

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

See wordpress.org/about/security for details on the security of the WordPress core itself.

Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we build and use.
In addition, we have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our plugins and services.
Every Infinite Uploads employee and contractor goes through background checks and an onboarding process. All staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool, Google ‘G’ Suite features, and Amazon Cloud Trail.
All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
We only use third-party services, such as Amazon Web Services, that are fully vetted and adhere to the highest levels of privacy and security practices.

Data Breach Procedures

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incidents to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.