WP Total Care

by Clikit
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WordPress care packages

Chances are, you’re not an expert at WordPress. You’re busy working on your business and have no time to maintain your WordPress website. Or, your website is down and need help right away. In either situation, that’s what we’re here for.

All of our plans include:

Cloud Backups

The internet can be scary. But we have your back. We have backups enabled at the server level, and at the WordPress level so you’re double covered. In the event of an emergency, we have your back.

Weekly Plugin + Theme Updates

We make sure your plugins and themes are up to date, making sure you have the latest features. In the event a plugin update breaks your site, we have a backup!

24/7 Emergency Support

Site down for any reason? It could be a hack, could be a bad plugin you installed, or it could even be ghotsts. We have your back. We will respond and fix your website and get it back up and running quickly!

Uptime Monitor

One of the easiest ways for us to know if your site is down is our uptime monitor. It notifices us ASAP and creates a high urgency ticket when a site is reported down. We know before you or your visitors do.

Monthly Reports

Monthly reports are sent to you going over the amount of plugins updated, uptime, SEO analysis, and more.

FAQ:

What does Emergency Support Cover?

This covers if your website is ever down, your site is hacked, your site has a surge of legit traffic and is slow, your site is crashed due to installing a new plugin, theme, or custom code, and nearly every other reason for your site to be down! Our agents are trained to get your site back up as quick as possible, and be there for you whenever you need us. We have you covered 24/7/365!

What is included with Unlimited Website Edits?

Unlimited edits includes edits and bugs fixes! Ask us to change banners, headers, or footers, changing plugin settings, minor CSS adjustments, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. We have a soft limit of 20 min per request, with unlimited requests of course. 

Unlimited edits is not limitless, though, as it does not include custom development of any kind, updating custom code, fixing bugs in other plugins, graphic design, PSD to WordPress, creation of content, or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You can’t figure out how to change a button color in Elementor. You send in a request and we will change the button color for you.

Not included: You want us to design a special button with animations and a custom icon.

EDIT EXAMPLE 2

Included: You need help setting up Stripe in WooCommerce checkout

Not included: You want us to set up a recurring stripe subscription, set up plans for users to choose from, or contact Stripe support on your behalf.

EDIT EXAMPLE 3

Included: Contact Form 7 is not sending emails to the administrator

Not included: Setting up all of the form fields for your contact form (unless you get stuck!).

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

What does link checking do?

Link checking is important, it gives us a report (that’s emailed to you) about broken links on your website, which impacts your sites SEO and google ranking

You monitor my sites uptime, what do you do if it goes down?

If your site goes down, we manually check the site to confirm its down. If it’s down, we activate our triage protocol where we notify you and we begin to determine the issue. No action is needed on your part. Once fixed, we notify you of that and the error.

I’m not on the Supercharge plan and my site gets hacked, can you help?

We charge $125 one time.

My site is hacked and I’m not a member, can you do anything?

Yes we can! If you’re not a member at all, it’s $189 to clean up your hacked WordPress website.

What if I have more than 1 website?

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Why should I choose you?

You could go with the other companies that offer similar things to what we do. But we have 24/7 WordPress live chat support for any issue with real developers talking to you and we’re using premium plugins to manage your WordPress site’s security, backups, and more.

ClikIT specializes in providing Web Design and Development. We’ve been in business for 5 years and has been trusted by organizations and people of all shapes and sizes for providing high quality service.

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